Profile

Lelawati Harith

KUL
KUL

Contact Details

KUL

Bio

Service-minded customer experience executives with vast experience in managing the world’s leading airport passenger service and benchmarking programme for KL International Airport and other international airports under Malaysia Airports Holding Berhad (Locally and internationally).
A broad scope of airport holistic customer experience transformation, maximizing customer engagement, project management, improving customer satisfaction, culture change journey, data analysis, survey methodology, operational improvement, and active trainer.

Honors and Awards

Caring Host Team Award
GCEO Merit Award (MAHB)
2019

Outstanding Achievement
Host Culture Transformation Prgramme (MAHB)
2020